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How to setup EuropeanMX for your domain?

There are only a few steps to getting started with our incoming filtering system:



First please log into your account at EuropeanMX or click here.

If you don't have an account with us, please refer to our startpage ( and click on "Free Trial". You will be forwarded to your cart now. Please click on "PROCEED TO CHECKOUT" and fill in your personal information in the next step. After signing up you will have to approve the Terms and Conditions and proceed by clicking on "BUY NOW" (the trial is free and non-binding, so no charges will be made!). Then refer back to the "EMAIL FILTER" panel.

In case you have already ordered other products from Eunetic, please click on "MY PURCHASES" and choose "EMAIL FILTER" after you were logged into your account.

Set up your domain

Click the green button "Add Domain" and enter the domain name, e.g. "". Define a password and admin email address later used to access the admin panel (see step 4). Our setup assistent will try to parse the current mailserver configuration for your domain. On success your mailserver's hostname (e.g. "" and port (e.g. "25") will appear in the matching input fields. Adjust the detected values only if needed. Our filter system will delegate all emails which are not considered as spam or malware to this hostname.

Adjust DNS entries

To complete the setup, a change of your domain's MX entries is requried. To do so, please log in to your domain provider's web interface and change the MX records of your domain to exactly the following entries:


Please make sure that only those 4 MX records are used for your domain. Remove any other MX records. If you have any problems to set up the MX records please contact your domain provider.

Updating DNS records can take several hours to complete. 

If the destination route was configured correctly and our service has recognized the new records all incoming emails will be filtered by our system and forwarded to your mailserver.

Fine Tuning

To fine-tune the settings in your spam filter, please log in to the spam panel via the dark blue button in the domain overview. Below you will find a list of the most important menu items and functions:

Mailboxes overview:

  • As soon as the filter has been set up and a few messages have been filtered, you can find the mailboxes in the "Mailboxes" tab by clicking on "Show results". The addresses are automatically added to the list after a so-called recipient callout has been successfully done. The dropdown menu allows you to edit the settings for a specific email address. Here you can specify, for example, whether incoming messages should be filtered or archived for this address or whether the automatic protection report should be sent.



  • Log Search: With the Log Search you have the possibility to examine the log files for incoming mails. This could be helpful if a message have been blocked which isn't really spam. With this function you can search for the blocked message, release it and train our filter system. The message will be send to the recipient's address and a copy of this message will be send to our training servers. There the message will be analyzed and the algorithms of our filtering system will be trained. This helps us to minimize the amount of false-positives.
  • Spam quarantine: Underneath you find all messages for all domains that were permanently blocked by the filtering system. Here you can also release blocked messages, train them or whitelist/blacklist a sender's address.
  • Domain statistics: In this overview you can generate useful statistics about the processed mails.
  • Filter settings: Within this menu you can define when a message should be handled as spam. You can also inactivate the quarantine to receive spam messages on your mail server. Also you can set the subject notation that is added to the subject of emails classified as unsure by the filtering system. With a quarantine threshold of 0.9 we reached the best result. Further can inactivate the SPF and the "maximum line length" check.
  • Train spam/ Train not spam: With this functions you can upload a message which is locally stored on your computer and train the algorithm of our filtering system. The more a message is trained the higher is the probability that the desired result is achieved. As an alternative you can also send us such messages directly from your mail client to To do this please mark the message, click with the right mouse button and choose "forward as attachment".
  • Clear callout cache: When an incoming message arrives at the filter, a so-called Recipient-Callout on the destination server checks whether the recipient actually exists. To avoid flooding the target server with callout requests, the data is stored in the cache. If the filter has stored incorrect data in the cache, you can empty it using this menu item and have a new check performed on the recipient address.

  • Whitelist filtering rules / Blacklist filtering rules: Under these two menu items you can define individual filter rules for your domain. You can find some examples in our FAQ article "Are there any examples of how the rules for the blacklist and whitelist can be designed?"



  • Log Search: Similar to the incoming log search you can examine the log files for the outgoing mails.
  • Outgoing reports: With this function you can generate custom reports for outgoing email. This is interesting if you have a problem with outgoing spam and you want analyze the problem.



  • In Archive you can search for messages which has been stored. Also you can export the messages to a zip archive.
  • You can activate or deactivate archiving for individual addresses under "Mailbox overview".


Protection report:

  • Here you have the possibility to have reports sent to a desired e-mail address once or regularly. Under "Periodic user report" you can set up a report for each of your e-mail addresses.


Email restrictions:

  • Here you can set up email restrictions regarding attachments and email size.


  • Sender Whitelist: Among this menu can whitelist a sender's address. Please note: All messages from this address will bypass our filtering system and will be directly forwarded to the destination server. This means that spam and viruses from this address will be forwarded to the destination server also.
  • Recipient Whitelist: Whitelist recipients: To deactivate filtering for certain recipients, please go to the "Mailboxes overview" view. (see above)
  • Sender Blacklist: Beneath this menu you can add a sender's address to block them completely. Every message from this address will be automatically blocked.
  • Recipient Blacklist: Here you can add a recipient's address to block every message which is sent to this address.


If you have any questions or problems regarding our filtering system please don't hesitate to contact our support.

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