There are only a few steps to getting started with our incoming filtering system:
First please log into your account at EuropeanMX or click here.
If you don't have an account with us, please refer to our startpage (https://europeanmx.eu/en) and click on "Free Trial". You will be forwarded to your cart now. Please click on "PROCEED TO CHECKOUT" and fill in your personal information in the next step. After signing up you will have to approve the Terms and Conditions and proceed by clicking on "BUY NOW" (the trial is free and non-binding, so no charges will be made!). Then refer back to the "EMAIL FILTER" panel.
In case you have already ordered other products from Eunetic, please click on "MY PURCHASES" and choose "EMAIL FILTER" after you were logged into your account.
Click the green button "Add Domain" and enter the domain name, e.g. "yourdomain.com". Define a password and admin email address later used to access the admin panel (see step 4). Our setup assistent will try to parse the current mailserver configuration for your domain. On success your mailserver's hostname (e.g. "mail.yourdomain.com" and port (e.g. "25") will appear in the matching input fields. Adjust the detected values only if needed. Our filter system will delegate all emails which are not considered as spam or malware to this hostname.
To complete the setup, a change of your domain's MX entries is requried. To do so, please log in to your domain provider's web interface and change the MX records of your domain to exactly the following entries:
Please make sure that only those 4 MX records are used for your domain. Remove any other MX records. If you have any problems to set up the MX records please contact your domain provider.
Updating DNS records can take several hours to complete.
If the destination route was configured correctly and our service has recognized the new records all incoming emails will be filtered by our system and forwarded to your mailserver.
To fine-tune the settings in your spam filter, please log in to the spam panel via the dark blue button in the domain overview. Below you will find a list of the most important menu items and functions:
As soon as the filter has been set up and a few messages have been filtered, you can find the mailboxes in the "Mailboxes" tab by clicking on "Show results". The addresses are automatically added to the list after a so-called recipient callout has been successfully done. The dropdown menu allows you to edit the settings for a specific email address. Here you can specify, for example, whether incoming messages should be filtered or archived for this address or whether the automatic protection report should be sent.
Clear callout cache: When an incoming message arrives at the filter, a so-called Recipient-Callout on the destination server checks whether the recipient actually exists. To avoid flooding the target server with callout requests, the data is stored in the cache. If the filter has stored incorrect data in the cache, you can empty it using this menu item and have a new check performed on the recipient address.
If you have any questions or problems regarding our filtering system please don't hesitate to contact our support.