Support

Guides, Articles and Frequently Asked Questions






  Index | Installation

How do I set up the incoming filter of EuropeanMX for my domain?


There are only a few steps to getting started with our incoming filtering system:

1
Login

If you don't have an Eunetic account with us yet, you can register for a free, no obligation trial on our website https://europeanmx.eu/en/pages/page/europeanmx-trial.

If you already have an account, please first log on to our website https://europeanmx.eu/en/register using your email address and password. Then go to the start our page (https://europeanmx.eu/en) and click on "Free trial".  You will now reach the shopping cart. Click on "Checkout" to proceed to the next step. Now confirm that you have read and understood the terms and conditions and complete the purchase by clicking on "Buy" (our trial is non-binding and free of charge, there is no billing!) 

2
Set up your domain

In our FAQ article "How do I create a domain in EuropeanMX?" you can find instructions on how to create your domain in EuropeanMX.  

3
Adjust DNS entries

In step 2, your domain was set up in our filter system. In order for incoming e-mails to reach our system first, the MX records of your domain must be adjusted. To do this, please log into your account with your domain provider and enter the following MX-records:

10 mx1.europeanmx.eu
20 mx2.europeanmx.eu.
30 mx3.europeanmx.eu.
40 mx4.europeanmx.eu.

Please pay attention to the points at the end of the entries. These 4 entries should be the only ones of the type "MX", others should be deleted if necessary. It is best to make a note of the original MX entries to be able to restore them later. If you have problems to store the MX records, please contact your provider.

The update of the DNS records can take several hours.

If the destination route is set up correctly and the MX records are recognized by our system, all incoming messages are checked by our filter and transferred to your mail server. You can find more information in our FAQ article "What are MX records and which ones should be used for incoming filtering?".

4
Fine Tuning

To fine-tune the settings in your spam filter, please log in to the spam panel via the dark blue button in the domain overview. Below you will find a list of the most important menu items and functions:

General:

  • Mailboxes configuration: In the "Configuration" tab you can define whether the filter on the set target server should check with an SMTP callout whether the recipient is actually present on the target server or whether the filter should not check and you want to specify the recipients manually in the "Mailboxes" tab. If you want to specify the recipients manually, please activate the checkbox for "Reject email to mailboxes not listed in the "Mailboxes" tab. You can also specify here whether all mailboxes should be archived or only certain mailboxes.
In the "Mailboxes" tab you can then enter the individual e-mail addresses and activate or deactivate the respective automated functions individually. Additional informations can be found in our FAQ article "What settings can I make with regard to my mailboxes?".


Reporting:

  • Email Scout Reports - Incoming: Lists all incoming email scout reports that you have set up via "Incoming" > "Logs". To set up a scout report, go to "Incomging" > "Logs" and create the desired search rules. Execute the search and then click on the button "Email this search". A window now opens in which you can specify the subject, interval, sender and recipient of the report. A description of how to create an Email Scout report can be found in our FAQ article "How can I create my own Email Scout reports and have them sent to me?".
  • E-mail Scout Reports - Outgoing: Lists all outgoing message scout reports that you have set up using Outgoing > Logs. To set up a scout report, go to Outgoing > Logs and create the desired search rules. Execute the search and then click on the button "Email this search". A window now opens in which you can specify the subject, interval, sender and recipient of the report. A description of how to create an Email Scout report can be found in our FAQ article "How can I create my own Email Scout reports and have them sent to me?".
  • Protection reports: Here you can manage the regular reports that inform your users about blocked messages. More detailed information can be found in our FAQ entry "How can I be informed about blocked incoming messages?".


Incoming:

  • Logs: With the log search you have the possibility to search the log files of the EuropeanMX filter for your domain. This is particularly useful if, for example, a message has been blocked by the filter that is not actually spam. In the log search, you then have the option of searching for the blocked message and releasing it via "Release & Train". At the same time, the mail is transferred to our training server, where the message is analyzed and the algorithm of the filter is adjusted. This reduces the likelihood of a similar one being blocked again. Additional informations can be found in our FAQ article "How to get an overview of the blocked messages?".
  • Spam quarantine: All messages that have been blocked by the filter end up in quarantine. Here you can also release and train a message or put the address on the whitelist. At the same time you can also add the sender of a message to the blacklist. You can find more information about quarantine in our FAQ article "What does quarantine mean and how can I access it?".
  • Destinations: Here you can specify the target server (host name or IP of your mail server) to which we should deliver the valid messages.
  • Domain statistics: In this view you can see the used traffic for your incoming messages.


Incoming - protection settings:

  • Recipient whitelist: Here you can add mailboxes of your domain to the whitelist. This means that all messages, whether spam or no spam, are forwarded to this mailbox and are not checked by the filter. This may pose a security risk, as messages sent to this address, which may contain malware (viruses, Trojans, etc.), are forwarded to the appropriate mailbox.
  • Recipient blacklist: Here you can blacklist certain mailboxes of your domain. This means that all messages sent to this mailbox will be rejected/blocked by the filter.
  • Sender whitelist: Here you can whitelist a sender. This means that all messages, whether spam or no spam, are forwarded from this address to the appropriate mailbox of your domain. This can be a security risk, since messages from this address, which may contain malware (viruses, Trojans, etc.), are forwarded to the appropriate mailbox.
  • Sender blacklist: Here you can block certain e-mail addresses or domains so that all messages from this address/domain are rejected.
  • Whitelist filtering rules: Here you can define your own filter rules for the whitelist. Messages that match these rules are automatically recognized as valid and delivered to the target server. Detailed information and case studies can be found in our FAQ "Are there examples of how the rules for the blacklist and whitelist can be designed?"
  • Blacklist filtering rules: Here you can define your own filter rules for the blacklist. Messages that match these rules are automatically recognized as not valid and are getting rejected by the filter. Detailed information and case studies can be found in our FAQ "Are there examples of how the rules for the blacklist and whitelist can be designed?"
  • Filter settings: Here you can define how strongly the filter should control incoming messages. The default quarantine threshold is 0.9, which allows the filter to filter out most spam messages without rejecting valid messages. Above the threshold settings, you can disable SPF scanning for specific domains or IPs. You can find more information about "SPF" and "Treshold value" in our FAQ article "What is an SPF entry and how do I have to designed?" and "What does score and threshold mean? How are they calculated?".
  • Attachment restrictions: In this view, you can specify what type of files you want to allow. Select the file extensions you want to block in the future. More informations can be found in our FAQ article "Can I block dangerous/unwanted file extensions?".
  • Email size restriction: Here you can specify the maximum size of an email and what should happen to the message if it is exceeded.


Outgoing:

  • Logs: With the log search you have the possibility to search the log files of the EuropeanMX filter for your domain. This is especially useful if, for example, a message has been blocked by the outgoing filter that does not actually constitute spam. To release a blocked messages, please contact our support (info@europeanmx.eu).
  • Manage users: Here you can define the outgoing users you can use to send your outgoing messages. Further information can be found in our FAQ article "How do I set up the outbound filter of EuropeanMX for my domain?".
  • Domain statistics: In this view you can see the used traffic for your outgoing messages.
  • DKIM: In this view you can create a key pair for DKIM. More information about DKIM and how to set it up can be found in our FQ article "What does DKIM do for me and why should I use it?".
  • Settings: Here you can specify an address to which our ARF reports are sent. You can find more information in our FAQ article "What is an ARF report? How can I set it up? Why do I receive such messages?".


Outgoing - Protection settings:

  • Blacklist Sender: Here you can define specific senders who are not allowed to send a message.
  • Blacklist filter rules: Under this menu item you can define your own filter rules for the blacklist. Messages that match these rules are automatically recognized as not valid and rejected by the filter. Detailed information and case studies can be found in our FAQ "Are there examples of how the rules for the blacklist and whitelist can be designed?"


Archiving:

  • Email Scout Reports - incoming: Here you can search for archived, incoming messages. You can find more information in our FAQ article "How can I search for archived messages?".
  • Email Scout Reports - outgoing: Here you can search for archived, outbound messages. You can find more information in our FAQ article "How can I search for archived messages?".
  • Settings: In this view you can set what EuropeanMX should archive for you and whether older messages should expire. After activation you have the possibility to define the number of days in which the messages should still be available to you. You can find more information in our FAQ article "How can I make the settings for archiving and what options are available?".
  • Export: If you also want to save the archive externally, you can create and download a zip file here.

 

If you have any questions or problems regarding our filtering system please don't hesitate to contact our support (info@europeanmx.eu).




We use cookies for the technical functionality of this website. With your consent, we also collect page views and other statistical data in anonymized form.

Accept all cookies Select individually
Cookie Settings
Read Privacy Statement