Since the methods and technologies of spammers are constantly improved and modified, it can happen that a message is not recognized as spam. For this reason, we have integrated a "Report Spam"function for our filter system, which can be used to provide us messages in EML or MSG format. We use this message in order to train our filter and further improve spam detection. Among other things, this gives us the opportunity to react as quickly as possible to new spam messages. You have 3 possibilities to report a spam message to us.
In our web interface you can upload an EML file or MSG file under "Report Incoming/Spam".
Another way to report spam is to send us the message as an attachment to our address email@example.com It is important to note that the corresponding message may only be forwarded as an attachment. Otherwise, the report cannot be processed by the server. Unfortunately, it is not possible to open a new message and add the spam message as an attachment by dragging and dropping, since in most cases the important header of the message is changed or damaged. Please mark the message for forwarding, right-click on it and select "Forward as attachment".
For Thunderbird users we have developed an addon that you can install locally on your PC. With this addon you have the possibility to forward undetected spam messages to our training servers and improve the spam detection. You can download the addon on the following page.
Please follow the installation instructions which you will receive after clicking on "Download now".